For bug reports, template suggestions, feature requests, or any kind of assistance — drop us a message. We read every single email.
✨ Include your device model and app version if reporting a bug — it helps us solve things faster.
Most common questions answered here. Can't find what you need? Just email us.
Step by step:
Browse or search for a template on the home screen.
Tap "Use this template" and select a clear front-facing photo from your gallery.
Wait a few seconds while AI processes — your video will be generated.
Preview and save to your device. That's it!
Best results come from clear, front-facing photos with good lighting. Avoid hats, sunglasses, heavy filters, side profiles, or low-resolution images. Try different photos — some work better with certain templates. The AI works best when your full face is visible and well-lit.
ZERO RETENTION No. Your uploaded photo is used only temporarily to generate your video and is automatically deleted immediately after processing (usually within seconds). We do not store, share, or retain any photos or facial data. Everything stays private. Period.
Generation time depends on photo complexity, template type, and your network connection. Most videos finish within a few minutes. If it's taking longer:
✅ Check your internet connection
✅ Try a different photo (simpler background, clear face)
✅ Close and reopen the app
You can browse other templates while processing happens in the background.
AIMagico is designed for personal, non-commercial use. Please only use photos of yourself or photos you have explicit permission to use. Respect others' privacy and rights. Do not upload images of anyone without their consent.
We love hearing your ideas! Send an email to jbennai@icloud.com with subject "Template Idea" or "Feature Request". We review all suggestions and often build the most requested ones.
📱 App crashes?
Restart the app, update to the latest version, or restart your device. Still happening? Email us with crash details.
🌐 Network errors
Ensure you have a stable WiFi or cellular connection. Try toggling airplane mode.
📸 Photo not working
Use well-lit, front-facing photos. Avoid extreme angles or masks.
📌 Pro tip: Including a screenshot and a short description helps us resolve your issue twice as fast.